Your crayfish will arrive in insulated boxes or specially insulated boxes for large orders, both of which provide the protection needed. We use gel ice packs to keep your crayfish cool, these can be reused, just pop them in your freezer and use like the plastic icepacks.

All products being prepared to order, if you order cooked product, it will be cooked and chilled the day before you receive it. If your order is for live Turkish crayfish, then they are picked and packed just before the courier comes to collect them. If your order includes frozen produce, it may defrost in transit, whilst we do our best to make sure it arrives frozen, we can’t guarantee this.

UK Deliveries: We only deliver Tuesday to Friday. Orders placed between Monday to Thursday and before 10.00 hrs GMT will be dispatched the same day. The courier services used aim to deliver “Next Day” wherever possible.

Delivery Areas

Our chilled, frozen and cooked products can be delivered to all areas of the UK, our live Turkish Crayfish can only be delivered to restaurant and hotel trade. Due to the crayfish being non-native and we will not ship to areas we believe maybe at risk of introduction. This includes Wales, Scotland and NI please call us before placing your order via email sales@simplycrayfish.co.uk to confirm we can deliver to you.

Note – We (Simply Crayfish) are not responsible for shipping carrier delays or for perished/damaged goods due to non-delivery because of wrong address given at the time of order or customer absence at the time of delivery. We can not give specific time frame on deliveries only expected day of delivery.